Refund Policy

1. Overview

Truvest offers a 15-day free trial so you can evaluate the platform before making a payment. We want you to be confident before you subscribe. However, because our service involves real-time access to software infrastructure, WhatsApp API integrations, and message credits, refund eligibility is limited and strictly defined below.

2. Free Trial

All new accounts receive a 15-day free trial with 250 messages and 250 contacts — no credit card required. We strongly encourage you to use the trial period to:

• Connect your WhatsApp Business number
• Test sending and receiving messages
• Explore automation flows, templates, and team features
• Confirm the platform suits your business needs

No refund request is necessary during the trial — your account simply pauses at the end of the 15 days. You are only charged when you actively choose to purchase a subscription.

3. Refund Eligibility

3.1 WhatsApp Integration Not Completed

You may be eligible for a full refund if all of the following conditions are met:

• You purchased a paid subscription plan
• You were unable to connect your WhatsApp Business number to the platform
• The failure was due to a technical issue on our side (not Meta's approval process, not an expired token, and not an issue with your own Meta Business account)
• You submit a refund request within 7 days of the purchase date
• You have not sent any messages or used platform features in a meaningful way during this period

Refund requests under this clause will be reviewed on a case-by-case basis. We may ask for screenshots, error messages, or details of the issue before approving the refund.

3.2 Duplicate Payments

If you were charged twice for the same subscription period due to a payment processing error, you are entitled to a full refund of the duplicate charge. Please contact us with payment proof and transaction IDs.

4. Non-Refundable Circumstances

Refunds will not be issued in any of the following situations:

• You successfully connected your WhatsApp number and used the platform (even partially)
• You change your mind or no longer wish to use the service after integration
• You request a refund after the 7-day window from the date of purchase
• Your WhatsApp Business number was banned, restricted, or limited by Meta for any reason
• Your message templates were rejected by Meta
• You violated WhatsApp's Business Policy, Commerce Policy, or any Meta platform policy
• Your business or use case is not supported by Meta's WhatsApp Business API policies
• You experienced reduced message delivery rates due to Meta's quality ratings system
• Your Meta Business Manager account was disabled or restricted
• You switch to a lower-tier plan mid-cycle (no pro-rated refunds)
• You did not use the service during your subscription period
• The free trial was already used before the paid subscription

5. WhatsApp Number Bans & Meta Actions

Truvest acts as a platform layer on top of Meta's WhatsApp Business API. All messaging infrastructure, delivery, and account management is handled by Meta. You acknowledge and agree that:

• No refund will be issued if your WhatsApp phone number is banned, suspended, or restricted by Meta — regardless of the reason.
• No refund will be issued if Meta disables your WhatsApp Business Account (WABA) or revokes your API access for policy violations, quality issues, or any other reason.
• No refund will be issued if Meta changes pricing, rate limits, or API policies that affect your ability to send messages.
• No compensation will be provided for lost business, lost revenue, or any consequential damage resulting from Meta's enforcement actions.

You are solely responsible for ensuring your use of WhatsApp complies with WhatsApp's Business Policy and all applicable Meta platform policies. We strongly recommend reviewing these policies before using the platform for high-volume or marketing messaging.

6. How to Request a Refund

To request a refund under the eligible circumstances in Section 3, please email us at info@truvest.cloud with the following information:

• Your registered email address and account name
• Your Razorpay Order ID or Payment ID
• Date of payment
• Reason for the refund request
• Screenshots or evidence of the issue (if applicable)

Requests must be submitted within 7 days of the payment date. Requests submitted after this window will not be eligible for review.

7. Refund Processing

Once a refund is approved:

• Refunds are processed through Razorpay back to the original payment method.
• Processing typically takes 5–7 business days to reflect in your account, depending on your bank or card issuer.
• You will receive an email confirmation once the refund has been initiated from our end.
• We are not responsible for any additional delays caused by your bank or Razorpay's processing timelines.

8. Cancellation

You may cancel your subscription at any time from the billing section of your dashboard. Cancellation takes effect at the end of the current billing period — you retain access until then. Cancellation does not automatically trigger a refund; refund eligibility is governed by Section 3 above.

We do not offer pro-rated refunds for unused days within a billing period.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated via email at least 7 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

10. Contact

For refund requests or questions about this policy: