Terms of Service

1. Acceptance of Terms

By accessing or using Truvest at https://dashboard.truvest.cloud, you confirm that you are at least 18 years of age, have the legal authority to enter into a binding agreement, and accept these Terms on behalf of yourself and/or your business.

2. Description of Service

Truvest is a Software-as-a-Service (SaaS) platform built on Meta's WhatsApp Business Cloud API. It enables businesses to:

• Send and receive WhatsApp messages through the Meta Cloud API
• Manage contacts and conversation history
• Send broadcast campaigns using pre-approved WhatsApp message templates
• Deploy AI-powered chatbot flows for automated responses
• Track analytics for message delivery and engagement

The Service is dependent on Meta's WhatsApp Business API infrastructure. Features and availability are subject to Meta's own platform policies, technical limitations, and changes.

3. Account Registration

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorised use of your account.

One account may be associated with one WhatsApp Business Phone Number. Each phone number requires a separate active subscription to use the Service.

4. Free Trial

New accounts receive a 15-day free trial on our Trial plan, which includes 250 messages and 250 contacts. No credit card is required to start a trial.

• The trial begins on the date of account creation and expires after 15 calendar days.
• At the end of the trial, your account will be paused. No charges will be applied automatically.
• Trial accounts are limited to 1 team member, 5 templates, and 250 contacts.
• We reserve the right to modify or discontinue the free trial at any time without notice.
• Only one free trial is allowed per individual, business, or phone number. Attempts to create multiple accounts to obtain additional trial periods may result in account suspension.

5. Subscriptions & Billing

5.1 Plans

We offer monthly subscription plans. Current pricing is listed at https://dashboard.truvest.cloud/#pricing. All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

5.2 Payment

Payments are processed through Razorpay. By providing payment information, you authorise us to charge the applicable subscription fee. Subscriptions are manually renewed — we do not auto-charge your card without your action.

5.3 Grace Period

If your subscription expires, you will receive a 3-day grace period during which the platform remains accessible in a limited capacity. After the grace period, the account will be locked until renewed.

5.4 Price Changes

We may change subscription prices with at least 30 days' notice via email. Your continued use after the effective date constitutes acceptance of the new pricing.

5.5 Refunds

Please refer to our Refund Policy for full details on eligibility, timelines, and non-refundable circumstances.

6. Acceptable Use

You agree not to use the Service to:

• Send unsolicited messages, spam, or bulk messages to users who have not opted in
• Violate WhatsApp's Business Policy, Commerce Policy, or any Meta platform policy
• Send messages related to prohibited categories including: gambling, adult content, weapons, illegal drugs, or any product/service prohibited under Indian law
• Harass, threaten, or abuse any individual
• Impersonate any person, business, or entity
• Circumvent any rate limits, security measures, or technical restrictions
• Use the platform for any unlawful purpose under Indian or international law

7. WhatsApp API & Meta Compliance

Truvest is a third-party platform built on Meta's WhatsApp Business Cloud API. You acknowledge and agree that:

• The WhatsApp API is provided by Meta and is subject to Meta's Terms, Policies, and technical availability.
• Message delivery is handled by Meta's servers. We cannot guarantee 100% delivery of any message.
• Meta may change API pricing, features, rate limits, or policies at any time. Such changes may affect our Service without prior notice from us.
• You are solely responsible for ensuring your use of WhatsApp complies with all applicable Meta policies.
• You must obtain explicit opt-in consent from your customers before messaging them on WhatsApp.
• Message templates must be submitted to and approved by Meta before use. We are not responsible for template rejections.

8. Intellectual Property

Truvest, including its software, design, branding, and documentation, is owned by us and protected by applicable intellectual property laws.

Your content — including your contacts, message templates, and business data — remains your property. You grant us a limited, non-exclusive licence to process and store this content solely to provide the Service.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. The platform may be unavailable due to:

• Scheduled maintenance (we aim to notify users in advance)
• Meta API outages, rate limits, or policy enforcement actions
• Force majeure events (natural disasters, internet outages, government orders, etc.)
• Security incidents or infrastructure failures

Planned maintenance windows will typically be between 12:00 AM – 4:00 AM IST. We are not liable for any losses arising from service unavailability.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Truvest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, data, goodwill, business opportunities, or revenue.
• Our total aggregate liability to you for any claims arising out of or related to these Terms shall not exceed the amount you paid us in the 3 months preceding the claim.
• We are not liable for any action taken by Meta against your WhatsApp Business Account, including number bans, account restrictions, or API access revocations.
• We are not liable for message delivery failures, delays, or errors that occur within Meta's infrastructure.

11. Indemnification

You agree to indemnify and hold harmless Truvest, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: your use of the Service, your violation of these Terms, your violation of WhatsApp or Meta policies, or any content you transmit through the platform.

12. Termination

You may cancel your subscription at any time from the billing page. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your account immediately, without notice, if you:

• Violate these Terms or WhatsApp's Business Policy
• Engage in fraudulent or illegal activity
• Fail to pay subscription fees after the grace period
• Are subject to enforcement action by Meta that affects our platform

Upon termination, your access to the Service will be revoked. Data will be retained for 90 days post-termination, after which it will be permanently deleted. Invoice records are retained for 7 years as required by law.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

14. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email at least 7 days in advance. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms: