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Support

Support

We're here to help with anything related to Truvest — web or mobile app.

Contents

  1. Contact Us
  2. Getting Started
  3. Account & Login
  4. Mobile App
  5. Payments & Billing
  6. Frequently Asked Questions
Need help using Truvest? Reach out to our support team below, or browse the common questions on this page.

1. Contact Us

Our support team typically responds within 24-48 hours on business days.

Truvest Support

info@truvest.cloud

https://dashboard.truvest.cloud

2. Getting Started

New to Truvest? Sign in at https://dashboard.truvest.cloud/login.php using the email and password provided by your business administrator, or via Email OTP if you don't have a password set yet.

3. Account & Login

3.1 Forgot Password

Use the "Forgot password?" link on the login page to reset your password via email.

3.2 Can't Sign In

Double-check your email address and password. If you continue to have trouble, contact your business administrator or email us at info@truvest.cloud.

4. Mobile App

4.1 Login Issues

The mobile app uses the same login as the website — Email/Password or Email OTP. Make sure you have an internet connection and the latest version of the app installed.

4.2 Location Permission (Punch In/Out)

Attendance features require location access. If prompted, tap "Allow" when the app requests your location. You can update this anytime in your phone's Settings under App Permissions.

4.3 Push Notifications

To receive notifications, make sure notifications are enabled for the app in your phone's Settings, and that you're logged in.

5. Payments & Billing

Payments are processed securely through Razorpay. For questions about a specific transaction, invoice, or refund, contact us with your transaction ID at info@truvest.cloud.

6. Frequently Asked Questions

Is my data secure?

Yes. All data is transmitted over HTTPS/TLS encryption, and sensitive credentials are stored securely. See our Privacy Policy for full details.

How do I delete my account?

Email info@truvest.cloud with a deletion request, or see our Data Deletion page.

Which platforms are supported?

Truvest is available on the web, iOS, and Android.

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